Straight answers for common payment questions.

TopupNaija is a digital services platform that brings supported everyday payments and digital products into one account. Depending on current availability, services can include airtime, mobile data, electricity, TV subscriptions, digital PIN products, airtime ePINs, bulk airtime, bulk data and developer integrations.

Most TopupNaija workflows are built around an account so you can fund your wallet, make purchases and keep transaction records together.

You add money to your TopupNaija wallet using the funding methods currently available to your account. Your available wallet balance can then be used for supported purchases.

Yes. Enter the intended recipient's phone number and review the details before confirming the transaction.

Yes, for supported networks and plans. Choose the network and plan and enter the intended recipient.

TopupNaija supports electricity vending for services available through the platform. Enter the required meter or account information and review the returned validated details before completing payment.

After successful processing, your electricity token is sent to the phone number and email connected to the transaction where those delivery options are supported. You can also find it in the transaction information and your account history. Keep the transaction reference available if you need support.

Bulk Airtime lets you prepare airtime for multiple recipients and process the list in one organised workflow instead of making each purchase separately.

Bulk Data allows you to prepare multiple recipients and their intended data products as one batch while keeping individual results organised.

Where ePIN products are available, you can select the supported network, denomination and quantity and create a batch for printing or resale.

TopupNaija provides reseller-oriented workflows for customers who serve other people with supported digital services. Review the reseller page for the current process and requirements.

TopupNaija provides developer documentation for supported API services. Before integrating, review the current documentation, authentication requirements and transaction lifecycle.

Do not automatically repeat the same transaction. Check your transaction history and available status information first. If the state remains unclear, contact support with the transaction reference.

Review the status and any information shown for the transaction. When a failed transaction is eligible for a wallet reversal, the credit is returned after the failure is confirmed. If you need help understanding the result, contact support and provide the reference.

The reference helps identify the specific transaction you are asking about. Keep it whenever you contact support about a purchase.

Use the official TopupNaija support route shown on the Contact page or in your account. Provide a clear description and relevant transaction reference, but never share your password, transaction PIN or secret API credentials.